Migros Keeps Customers Loyal

“We have been growing our business at a rate of 12 per cent every year since 2009. In the IT department we have been able to maintain our low employee numbers because we are using this very strong and robust HP ITSM solution.”

–Atilla Övündür, IT operations and services manager, Migros.

Migros cuts incident resolution times significantly with HP ITSM

Migros was experiencing unprecedented growth, increasing store numbers above 50 per cent over five years. To maintain market position it needed to continue to deliver a compelling customer experience despite the rapid growth. Thus, IT needed to ensure the availability of the growing number of assets – from cash registers and scales to PCs and printers. Today IT relies on a comprehensive HP IT Service Management solution for improving service quality, resulting in a reduction in the number of incidents and a 70 per cent reduction in incident resolution times.

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