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IT Service Management

IT Service Management (ITSM) Services help you improve the effectiveness and efficiency of IT operations by implementing industry best practices and standards. Our ITSM experts assess your service management processes and help you adopt industry best practices, such as those based on the IT Infrastructure Library (ITIL), or industry standards, such as those based on the International Standards Organization (ISO). Then we show you how to continuously improve your service operations.

Your business asks you to deliver new services to help create new products, find new customers and gain competitive advantage. But you must find the money within your existing budget. Industry best practices help you find those dollars by driving cost out of operations while still managing risk. When you implement them, you know you are doing it as well as the best.

Asses — Adopt — Improve

HP ITSM Services focus on the service operation and continual service improvement phases of the service lifecycle. We compare your operations processes to ITIL and other industry best practices to show you where you stand. We recommend changes you should make to improve effectiveness and efficiency. And we help your team implement the process improvements.

We match the service to your business needs and ITSM maturity. You may be well down the road to ITIL or ISO conformance or just beginning the journey. In either case we help you develop, refine and improve the processes you use to manage IT across the service lifecycle.

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