ITIL/ITSM Consultancy

Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing IT infrastructure, development and operations. It is by far the most widely accepted and the most comprehensive documentation of best practices for IT service management.

ITIL is the de facto best practice guide for IT Service Management (ITSM). Idea's ITIL Consultancy will prepare you for the implementation and adoption of ITIL best practice principles within your organisation.

Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL v3 service management lifecycle.

Drawing on the considerable experience and knowledge of our team of ITSM consultants as co-authors of ITIL, ldea's ITIL consultancy includes development of your service strategy, assessment, implementation and continual service improvement.

ITIL Table

What we are offering:

Idea Training and Consultancy provides you with a comprehensive range of IT Service Management (ITSM) consultancy services to choose from. Utilise our ITSM consultants' knowledge, skills and understanding of ITSM, ITIL to help your organisation achieve its goals and objectives.

Strategic Consultancy

Our senior ITSM consultants are industry experts with a wealth of experience in understanding and overcoming the challenges facing organisations working towards their goal of achieving service excellence. Working with your senior management teams they will provide insights into the way forward for your organisation and assist you in the formulation of business strategies that encompass the use of best practices to help in the achievement of corporate objectives.

Benefits for your organisation:

  • The development of IT strategies that are accurately aligned with your business strategies
  • Corporate objectives supported by effective provision of required IT services
  • ROI through accurate and timely provision of IT services that reflect ITSM best practice

Management ConsultancyIdea can assist you in the design and implementation of your service awareness campaigns, service improvement programmes and implementation of various aspects of IT Service Management (ITSM) Best Practice (e.g. ITIL).

Our ITSM consultants will facilitate and lead activities that include scoping and process development, project management, ITIL best practice advice and guidance,

Benefits for your organisation:

  • ROI - faster and more cost-effective IT Service provision
  • IT Service provision accurately aligned with business objectives

All rights Reserved. İdea Teknoloji 2016