In today’s competitive environment, many Company’s outsource to allow them to focus on their core competencies.

Idea specializes in IT infrastructures and that we use ITIL “ best practice” methodologies within our organization.

After sales service provided by Idea in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the Softwares.

As a part of our commitments to our customers we offer a detailed level of support levels from assigning a remote engineer to on site engineer to support our customers. We also support our customers in their projects by suplying high level of consultants for ITSM, BSM and ALM projects. You can find detail of suport & outsourcing services below:

Idea supplies following types of Technical Support:

Time and Material

This type of technical support has been very common in the services industry. It is also known as "Break-Fix" IT Support. The concept behind this type of support is that the customer pays for the materials (Hard Drive, Memory, Computer, etc.) as well as pays the technician based on their pre-negotiated rate when they have a problem.

Block Hours

Block Hours is basically a way to purchase a bunch of hours upfront to pay a reduced hourly rate. The premise behind this type of support is that the customer has negotiated a discounted rate and a fixed number of hours to use either per month or year. This allows them the flexibility to use the hours as they please without doing the paperwork and the hassle of paying multiple bills.

Managed Services

Managed Services means a company will receive a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee. This can include things like 24/7 Monitoring of Servers, 24/7 Help desk for your daily computer issues and On-site visits by a technician when issues cannot be resolved remotely. Some companies also offer additional services like Project Management and Vendor management in the monthly price.

Please contact us for your inquiries at: info@ideateknoloji.com

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